Frequently Asked Questions
Find answers to common questions about our headwear and apparel.
How do I know my hat size?
We provide a comprehensive size chart on every product page. Use a soft measuring tape to measure the circumference of your head for the most accurate fit.
Are your products 100% authentic?
Yes, CAP USA NYC Store is an authorized retailer for all brands we carry, including New Era, Mitchell & Ness, and more.
Can I cancel or modify my order?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement for any changes.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on your location.
How should I clean my premium headwear?
We recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing to maintain the structural integrity of the brim and crown.
When will out-of-stock items be replenished?
Restock dates vary by brand. Sign up for email alerts on the product page to be notified as soon as an item is back in stock.